I had this one time experience that it was taking too long to receive my order which never happened in the past, so I called their customer service to ask about my order. and as soon as called in they immediately address my concern with their shipping department, and they provided me a date wherein i will receive my order and informed me if i don't receive it by then to call and inform them and that they will be shipping out a new batch and when that day came i called in and as promised they did send me new order but after a day i received my original order and informed them, customer service were even apologetic and never insisted that i pay for the new one coming, they just said as soon as i receive the new one just have it sent back without any rush. Very dependable company!