Pam at Lifewatch USA treated me like i was family. She went out of her way to make sure I understood how Lifewatch USA medical alarms work. She explained that using the free medilok lock box allows my mom not to worry about a broken door, She even scheduled a appointment the next day from when i called. The gentleman that came to set up the system was a sweetheart and fully explained to my mom how the Lifewatch USA medical alert system works.