I got the pre-paid Netspend card and then got my perm. card. I've got my direct deposit going to it,alerts to let me know when deposits are made and w/ my Netspend Premier card,my other one, I ordered it online and got all kinds benefits w/it, they now have given me a direct number to avoid prompts and talk to a human. They are very understanding and work w/you;whether it's your fault or not! I can only say good things about this card.If you ordered your card online,get direct deposit added, you'll get all kinds benefits!And the picture card is the BEST! I picked a picture of my son and I thought it wouldn't come out right; but their Photo Shop did an EXCELLENT JOB! I have a beautiful picture in the corner of the card of my precious boy!!! UH,YES I AM VERY PLEASED,HAPPY,EXCITED,CONTENT,ETC!!!!!!! did i mentioned i'm pleased?!!!!