We used them last week. They got me in with 3 days notice, at the end of the month, which some of the bigger-name guys wouldn't help me with. They didn't scratch up anything I've noticed yet, including the furniture which they did a great job wrapping it with blankets. They were on-time, made an extra stop to pick up an unassembled desk from the realtor's office, and assembled it back for me .
As with all movers, they have lots of extras (boxes, mattress covers, etc.) that they'll gladly charge you for. If you can manage to pack everything yourself, you'll do pretty well, and they don't push any of that stuff on you.
The guy managing the 3-person team was very communicative on the phone in the hour or so leading up to the move, which was great, and the three guys were probably in their late 20's, english-speaking, and totally friendly.
It's nice to speak to the CC reps regarding your quote they even e-mail you it, just to give them an idea of what you'll need them to move, but they don't expect you to stick to it exactly. It is good to see there are still good movers out there.